We stand behind the quality of our work. Here is exactly how refunds, revisions and deposits work.
At Get Set Publishers, we are committed to delivering high-quality book publishing services, design, marketing, editing, and creative solutions to every client. Customer satisfaction remains one of our highest priorities, and we aim to handle every project professionally and efficiently.
By purchasing any service from Get Set Publishers, you agree to the terms outlined in this Refund Policy.
Certain services may require an upfront deposit before work begins. Deposits are used to cover planning, creative resources, administrative work, publishing preparation, and production scheduling.
We encourage all clients to fully utilize the revision opportunities included within their selected package, whether for writing, design, editing, Amazon publishing, digital publishing, or related creative services.
A refund request may be considered under the following circumstances:
All refund requests are reviewed individually, and decisions are based on the nature, scope, and progress of the project.
Refunds will generally not be issued under the following circumstances:
To request a refund, clients must contact our support team with complete project details and a clear explanation of the issue.
If approved, refunds are issued back to the original payment method, subject to processing timelines set by financial institutions.
Service credits may be offered by mutual agreement. This does not override applicable refund rights or the accepted project terms.
We strongly encourage clients to contact us directly before initiating a payment dispute or chargeback through their bank or payment provider.
Contacting us can help clarify billing and service concerns. Nothing in this policy removes your rights to contact your bank, payment provider or seek remedies available under applicable law.
Get Set Publishers reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.
If you have any questions regarding this Refund Policy, please contact us at info@getsetpublishers.com or call us at .
Website: https://getsetpublishers.com/
Get Set Publishers is a publishing services brand operated by JBFam. Get Set Publishing is a registered DBA of JBFam, and getsetpublishers.com is a website of the same business.
Pricing is custom to your project. Your written quotation specifies deliverables, revision rounds, estimated timeline, payment schedule and total service fee. Printing, shipping, advertising spend, taxes and third-party fees are identified separately where applicable. Work begins after the scope and payment terms are agreed.
Retailer availability depends on format, territory, eligibility and platform review. Distribution does not guarantee physical shelf placement, sales, rankings or reviews. We provide independent services and are not affiliated with or endorsed by the platforms shown.
Payments are processed through JBFam. Your invoice and payment instructions identify the billing entity and applicable statement descriptor before payment.
